Terms of service
Vuno Terms of Service
Welcome to Vuno. These Terms of Service (“Terms”) govern your use of our website, services, and products. By accessing or purchasing from Vuno, you agree to be bound by these Terms.
1. About Vuno
Vuno is an online platform offering farm-fresh fruits, vegetables, groceries, and related products sourced primarily from local farmers in Kenya, including community-driven initiatives such as donation baskets.
2. Eligibility & Use
By using this site, you confirm that:
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You are at least 18 years old or using the site under parental/guardian supervision
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Information you provide is accurate and complete
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You will not use the site for unlawful or unauthorized purposes
3. Products & Availability
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Products are subject to availability and seasonality
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We may limit quantities or discontinue items at any time
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Product images are illustrative; natural variations may occur
4. Pricing & Payments
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Prices are listed in Kenyan Shillings (KES) unless stated otherwise
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Full payment is required before dispatch
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We reserve the right to cancel orders due to pricing errors, fraud, or payment issues
5. Orders, Changes & Acceptance
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Orders may only be changed or cancelled before dispatch
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Acceptance of delivery confirms the order was received in satisfactory condition unless reported within timelines outlined in our Return & Refund Policy
6. Delivery
Delivery terms, timelines, and responsibilities are outlined in our Shipping Policy, which forms part of these Terms.
7. Returns & Refunds
Refunds and replacements are governed by our Return & Refund Policy. Due to the perishable nature of our products, returns are generally not accepted.
8. Subscriptions (If Applicable)
For recurring orders:
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You authorize recurring charges
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Changes must be made before the next billing or dispatch cycle
9. Donation Baskets
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Donation purchases are non-refundable
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Fulfillment timing and recipients may vary based on need
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Impact updates may be shared without personal data
10. Intellectual Property
All website content, branding, and materials belong to Vuno and may not be used without permission.
11. Limitation of Liability
Vuno is not liable for indirect or consequential damages.
Total liability shall not exceed the value of the order placed.
12. Privacy
Your use of Vuno is also governed by our Privacy Policy.
13. Governing Law
These Terms are governed by the laws of Kenya.